It all starts from the beginning of their employment at TMS. We don't just turn new employees loose after a week or two of training. We feel to get a really good dispatcher takes a minimum 6 months to one year's worth of constant dedicated training, really, to understand the job and their responsibilities to our dealers and customers. Most importantly, our dispatchers need to care about what they are doing. If an employee doesn't care, you won't get the best potential out of them.
This shows in our customer service and how we interact with you and your clientele. With board-certified training courses that are continually being offered to our dispatchers, we ensure that they are kept up to date on the best practices related to customer service.